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PATIENTS ON THE MEDICAL SERVICES QUALITY
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PATIENTS ON THE MEDICAL SERVICES QUALITY
Annotation
PII
S0132-16250000616-3-1
Publication type
Article
Status
Published
Authors
Olga Tsyganova  Elena Borchaninova Tatiana Svetlichnaya
Edition
Issue №7
Pages
69-75
Abstract
Социологические исследования, PATIENTS ON THE MEDICAL SERVICES QUALITY
Date of publication
01.07.2010
Number of purchasers
2
Views
491
Readers community rating
0.0 (0 votes)
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Naumova E.L. Sravnitel'nyj analiz udovletvorennosti ot lecheniya patsientov terapevticheskogo profilya v klinikakh Saratova i Massachusetsa//[Ehlektronnyj resurs] Sovremennye problemy nauki i obrazovaniya. 2007. № 2. www.rae.ru <http://www.rae.ru>


Novatorov Eh.V. Kontseptual'nye i metodologicheskie osnovy marketingovykh issledovanij kachestva v sfere uslug//Marketing i marketingovye issledovaniya v Rossii. 2000. № 5(29). S. 4-13.


Novatorov Eh.V. Metody razrabotki i analiza protsessa obsluzhivaniya v marketinge uslug//Marketing v Rossii i za rubezhom. 2001. №1(21). S. 50-57.


Rusinova N.L. Prediktory udovletvorennosti potrebitelej uslugami pervichnogo zdravookhraneniya//Sotsiologiya meditsiny. 2006. № 2 (9). S. 24-31.


Svetlichnaya T.G. Vrachebnye kadry sel'skikh bol'nits i ikh podgotovka//Problemy sotsial'noj gigieny i istorii meditsiny. 1999. № 2. S. 37-40.


Svetlichnaya T.G. Nauchnoe obosnovanie sovershenstvovaniya sistemy statsionarnoj pomoschi sel'skomu naseleniyu na Evropejskom Severe Rossii v usloviyakh reformirovaniya zdravookhraneniya: Avtoref. dis.... d.m.n. SPb., 1999.


Statsionarnaya meditsinskaya pomosch' (osnovy organizatsii)/Pod red. A.G. Safonova, E.A. Loginovoj. M.: Meditsina, 1989.


Cronroos C. A services quality model and its marketing implications//European Journal of Marketing. Vol. 18. N 4. P. 36-44.


Defining and measuring patient satisfaction with medical care/J.E. Jr. Ware [et al.]//Eval. Program. Plann. 1983. Vol. 6, N 3-4. P. 247-263.


Law M. Supporting Community Access//Hugie. 1989. Vol. 8. N 1. P. 11-15.


Linder-Pelz S. Toward a theory of patient satisfaction//Soc. Sci. Med. 1982. Vol. 16, N 5. P. 577582.


Linder-Pelz S. Social psychological determinants of petient satisfaction: a test of five hypothesis//Soc. Sci. Med. 1982. Vol. 16, N 5. P. 583-589.


Luce B.R. Estimating Costs in the Economic Evaluation of Medical Technologies//Int. J. Technol. Ass. Hlth Care. 1990. Vol. 6. P. 57-75.

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